1. Introduction 

Horse Planet (‘the App’) is a digital platform connecting users in the UAE with licensed stables, trainers, and equestrian services. By accessing or using the App, users and stables agree to be bound by these Terms and Conditions. 

2. Definitions 

– ‘User’: Any individual using the App to search for stables, book horse riding, or training. 
– ‘Stable’: Any business or individual offering horse riding or training services via the App. 
– ‘Booking’: A confirmed reservation for horse riding or training services made through the App. 

3. User Obligations 

– Users must be at least 18 years old or have parental/guardian consent. 
– Users must provide accurate and updated information for registration and bookings. 
– Horse riding involves risks; users must sign waivers and follow safety instructions from stables. 
– Required forms and safety equipment (e.g., helmets) must be completed and worn. 

4. Stable Obligations 

– Stables must list accurate information regarding services, pricing, and availability. 
– Activities must comply with UAE safety regulations. 
– Stables may define eligibility requirements (e.g., weight limits, attire). 

5. Bookings & Payments 

– Bookings are confirmed upon receipt of payment. 
– All bookings, payments, confirmations, and cancellations are processed through the App. 
– Commission and Fees: 5% App Commission, 2% Payment Gateway Fee, AED 20 Platform Fee per booking. 
– Prices are shown in AED (local currency). 

6. Safety & Conduct 

– Users must follow all safety instructions and wear required gear. 
– Stables may deny or cancel rides if safety rules are violated. 
– Disruptive or unsafe behavior may lead to removal without refund. 
– Solo Ride Tracker enables live location sharing. Horse Planet is not liable for emergencies. 

7. Ratings & Reviews 

– Users may leave reviews. Inappropriate or offensive content may be removed by Horse Planet. 

8. Code of Conduct 

– Respectful interactions are mandatory. 
– Abuse, harassment, or misconduct may lead to account restriction or termination. 

9. Platform Use 

– The App is for personal, non-commercial use only. 
– Users may not use the App for unlawful or unsafe purposes. 
– The App may be temporarily unavailable for maintenance or technical reasons. 

10. Liability 

– Horse Planet is a facilitator and is not responsible for user or stable conduct. 
– Users engage in horse-related activities at their own risk. 
– Horse Planet is not liable for accidents, injuries, or losses. 
– Users must sign liability waivers before participation. 

11. Data & Privacy 

– All data is collected and used in accordance with the Horse Planet Privacy Policy. 
– Data may be used for analytics, personalization, and service improvement. 

12. Intellectual Property 

– All content on Horse Planet is the exclusive property of Horse Planet. 
– Unauthorized use, duplication, or distribution is prohibited. 

13. Modifications to Terms 

– Horse Planet may update these Terms at any time without prior notice. 
– Continued use of the App implies acceptance of the updated Terms. 

14. Contact 

– For support or inquiries, please contact us at: support@horseplanet.app